Riverstone Residential Group Complaints – Village at Van Mall Apartments – Lack of maintenace service

By Frustrated Tenant
Posted: 5-17-2010

Village at Van Mall Apartments
5000 NE 72nd Ave
Vancouver, Washington

Electricity went off in the garages sometime during the week. We discovered the problem late Monday afternoon when we were going to put groceries into our freezer. Thats when we discovered no power going to the freezer and no lights. A neighbor said they called the emergency number twice on a Saturday.

Trying to reach the area managers – the regional managers – or national executives is impossible.

Contacted the manager who said to call the emergency number. Called the number and and still no call back. 72 hours and still no response. It’s a good thing something’s not on fire.

Very poor property managers that care little about walking the property to see if everything is o.k.

I suggest finding other properties managed by some other big company, but there are few that care for anything except the rent.

complaintsboard.com

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